DUTIES - TAXES - UPS BROKERAGE FEES:
All orders shipped to Canada will be subject to Canada's applicable import taxes and duties, as well as UPS brokerage fees.
After Canadian customs officials process the shippment, UPS will deliver the shipment and charge the customer at delivery for any Canadian import duties or taxes and U.P.S. brokerage fees.
Please note that we have no control over these tariffs and cannot predict what they will be.
These fees are charged by UPS and the Canadian government, not Spider Performance Automotive.
CANADIAN DUTIES, TAXES and UPS BROKERAGE FEES WILL NOT SHOW UP ON YOUR ONLINE ORDER FORM.
THE SHIPPING CHARGES WILL NOT SHOW UP ON YOUR ONLINE ORDER FORM. (Only the standard $16.99 U.S. charge will show on the online form).
Before shipping your order, we will email you to verify the order and to let you know the cost of the shipping charges involved. We cannot tell you what the cost of UPS brokerage fees or Canadian customs and duty fees will be as that is done by UPS and the Canadian government and is out of our control.
All orders to Canada will be shipped via U.P.S. only. We do not use postal as the postal shipments come up missing at the U.S./Canadian border.
Returns are allowed for a period of 30 days from the invoice date. All shipping charges, import/export duties, taxes and UPS brokerage fees are not refundable and are the responsiblity of the customer.
If a defective part is encountered, the customer will pay all UPS brokerage fees and shipping costs, Canadian export duties and taxes into the U.S. and all Canadian import duties and taxes and UPS brokerage fees back into Canada for the warranted item and it's replacement. No refunds are allowed on defective merchandise, only a replacement of the defective product.
Please feel free to contact us by phone to place your order.
Order delivery time will average 5-12 days in most cases. We cannot tell you the exact delivery time due to the customs process.
HOURS: 11:00 am to 6:00 pm Monday - Friday Eastern Standard Time
We welcome CANADIAN customers! For ordering information, click on "Orders To Canada" at the top left side of this page.
We will not ship to freight forwarding - expediting companies.
PAYMENT METHODS: PayPal, Visa, Mastercard, Discover, American Express, money orders.